Aquatic Industry - Conflict Management

2021PD Conflict
Conflict in the workplace can be highly damaging at an individual and organisational level.  It’s negative impacts should not be underestimated, however, it also presents an opportunity for individuals and organisations to develop and strengthen their business and the relationships that support it.
 
Like many of the professional development products on offer through Royal Life Saving the conflict management course has been written in response to feedback from the aquatic industry and with aquatic industry employees firmly in mind.  The course is broken down into four main learning themes:
  • Understanding conflict
  • Identifying conflict
  • Personality types and conflict
  • How to manage conflict situations
Each of these themes is explored through several animated scenarios created in familiar aquatic industry settings. Each scenario examines various pathways of a conflict situation depending on the actions and responses of participants to help guide them through the key steps and strategies for managing conflict and support them to understand their reactions and behaviours and the potential outcomes.
 
The course should take roughly 90 minutes to complete. The course training asks participants to reflect, discuss and then apply the knowledge and skills gained from the online course to a range of realistic scenarios that employees in the aquatic industry face.

Introduction:

Royal Life Saving's Conflict Management course is tailored specifically for those working in the aquatic industry.
 
The course has been produced following feedback in the 2019 National Aquatic Industry Workforce Survey in which industry professionals cited managing conflict high on their list of preferred professional development topics.
 
The online training asks participants to reflect, discuss and then apply the knowledge and skills gained from the online course to a range of realistic scenarios that employees in the aquatic industry face. It is designed to provide a challenging, fun and safe space for colleagues and teams to put their learning into practice, with experienced Royal Life Saving facilitators to engage and inspire participants to resolve real-life conflict situations.
 
The focus of the course is on managing conflict situations through to a positive outcome to lead to a better understanding and appreciation of the challenges, thereby building stronger relationships between colleagues, customers and employers.

Target Audience:

Any individual who works in the aquatic industry that wishes to upskill their communication skills and learning strategies. They may be a swim teacher, lifeguard, trainer or manager. Conflict can range from many situations from children to parents, to colleagues, and having this skill can ensure your working environment is less challenging.

Learning Outcomes:

Learning Methods:

Deliver online in a self-paced learning environment.
 
Participants will require a level of English to be able to give and receive instructions, read signage, read content and complete questionnaires. LLN skill set of level 3 in writing and reading is minimum requirement for this course.

Program Benefits:

Content:


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